The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed in alphabetical order and may be present for this particular unit.
Appropriate person(s) may include:
clients
colleagues
managers
person(s) in control of work site(s)
supervisors.
Carpet(s), upholstery and soft furnishings may include:
carpet
mixed blends
natural fibres e.g. wool, silk and plant fibres such as cotton and sisal
synthetic fibres e.g. nylon, polypropylene and acrylic
coir matting
drapes and blinds
mats and rugs
soft furnishings
synthetic grass
upholstery (leather or fabric)
wall hangings.
Chemicals may include:
acid cleaners
alkaline cleaners
anti-microbial
neutral cleaners
odour neutralising/masking/destruction agents
ozone gas
sealers
solvent cleaners.
Company requirements may include:
access and equity policy, principles and practice
business and performance plans
client communication procedures
client confidentiality procedures
client service standards
communication channels and reporting procedures
company goals, objectives, plans, systems and processes
company issued identification badge/card/pass
company policy and procedures
company service standards
defined resource parameters
dress and presentation requirements
duty of care, code of conduct, code of ethics
emergency response and evacuation procedures
maintenance procedures for equipment and PPE
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
OHS policies and procedures
personnel practices and guidelines
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
records and information systems and processes
rights and responsibilities of employees and employers
training (induction, refresher and new skills) materials
use of contractors
work site access security clearance procedures.
Environmental requirements may include:
clean-up, containment and/or isolation
company policies and guidelines
environmental protection agency and government department regulations and guidelines
hazardous materials handling
local government regulations/bylaws.
Equipment may include:
air scrubber
carpet groomer
carpet repair kit
chemical hand spray unit
cloths
eye dropper
fogger
hair dryer
nylon bristle brush
ozone machine
scraper or spatula
sponges
steam generator
steam iron.
Hazards may include:
allergic reactions to chemicals and/or equipment, including latex allergies
biological waste
bites and stings
blood and blood-stained products
broken glass and other sharp surfaces
chemical containers and/or decanted chemical storage containers labelled incorrectly
confined/restricted spaces
contaminated clothing, materials and/or equipment
damaged or inappropriate equipment
dust and fibres
electrical hazards arising from cables, electrical fittings (switches and lights) and untested electrical equipment
environmental impact
extremes of heat and temperature
fatigue
fire
gas
heights
human/animal waste (faeces, urine, vomit)
inadequate lighting and ventilation
infectious and zoonotic diseases e.g. scabies/Q fever
inhaling chemical fumes
leaks, spill, splash and spray
manual handling techniques including awkward and repetitive postures
mobile/vehicle hazards around plant and vehicles
moving and/or unguarded machinery and equipment
noise
occupational violence and bullying
poor manual handling techniques
poor personal hygiene practices
repetitive motion, force and vibration
synergistic chemical reactions (hazardous incompatibility or reactivity)
syringes or other sharps
ultraviolet light
underfoot conditions e.g. slippery, uneven and rough surfaces
unrestricted people access
waste and waste disposal
work in isolated/remote environments.
Legislative requirements may include:
Australian Standards, quality assurance and certification requirements
award and enterprise agreements
codes of practice
national industry standards
relevant Commonwealth/state/territory legislation and local government regulations that affect company operation:
anti-discrimination and diversity
availability of chemical registers/manifests
chemical controls
consumer protection
environmental protection issues
equal employment opportunity
freedom of information
industrial equipment certificates of competency or licences
industrial relations
OHS Acts and regulations
privacy
trade practices
workplace consultative arrangements.
Manufacturers' specifications may include:
equipment operational manuals
instructional guides
material safety data sheets (MSDS)
other resources supplied by the manufacturer (such as laminated cards, notices and wall posters)
product labels
safety instructions pre-printed on equipment.
Occupational health and safety* (OHS) requirements may relate to:
allergic reactions (contact dermatitis, etc)
communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc
dermatoxicological control and prevention measures
emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances
hazard identification and risk assessment mechanisms
hazard reporting
hierarchy of hazard control procedures
injury, dangerous occurrence and incident reporting requirements
irregular blood testing (health surveillance and monitoring)
keeping access ways clear from obstruction
maintaining clear access ways
maintenance procedures for equipment and PPE
national industry standards/codes of practice
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
protection from hazardous substances, noise and dust
protection of people in the workplace
routes of entry and potential symptoms of exposure from chemicals
safety training (induction and refresher)
ultraviolet light
up-to-date electrical test and tag compliance
use of chemicals in accordance with labels
use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals
use, storage and maintenance of personal protective equipment and clothing.
* Also known as workplace health and safety
Odour may be wet or dry and may include:
animal or human body odour
animal waste
chemical sources
decaying matter
faeces
fire damage
mould
urine
vomit
water damage.
Odour treatment technique(s) may include:
chemical treatment followed with extraction spot cleaning
chemical treatment followed with heat application process
chemical treatment followed with the transfer method using hand application
floor sealing
lifting and re-fitting of carpet
pad removal and replacement.
Personal protective equipment (PPE) may include:
ear muffs/plugs
gloves - non-permeable
goggles
high-visibility vests/clothing
overalls and other protective clothing
respirator
safety glasses
safety shoes
splash-proof face masks
sun protection
tongs
ultraviolet protection
wet-work clothing.
Personnel may include:
client's staff
fellow workers (colleagues)
general public
venue/facility/building/shopping centre staff/management.
Rights and responsibilities of employees may relate to:
confidentiality and privacy rights
duty of care
knowing the appropriate personnel for reporting purposes
knowing the location of manuals and/or related documents
knowing the terms and conditions of own employment
knowing the workplace procedures
protection from discrimination and sexual harassment.
Rights and responsibilities of employers may relate to:
duty of care
providing a safe environment free from discrimination and sexual harassment (see relevant state and Commonwealth anti-discrimination legislation
providing a safe workplace in accordance with OHS legislation, codes of practice, regulations and standards
providing information and training in work tasks, OHS and other employment related matters
the right to dismiss you if you (see the Commonwealth Workplace Relations Act 1996):
are negligent, careless or cause an accident
commit a criminal offence
commit acts of disloyalty such as revealing confidential information
use abusive language.
Signage and barriers may include:
physical barriers and restraints erected to restrict access to a site
signs complying with legislative requirements and/or Australian Standards warning of danger and/or adverse conditions including cleaning in progress and hazardous chemicals are in use or present in the work area.
Soil types may be wet or dry and include:
beverages (drinks)
blood
food
human and/or animal waste
mould
mud and dirt.
Testing may include:
burn test
chemical tests
sink/float test.
Waste may be either solid or liquid and includes:
chemicals past the expiry date
litter
obsolete equipment
packaging
soil
used containers
used or unused chemicals
used/contaminated personal protective equipment.
Work order information may include:
access to work site and egress points
budget allocations
completion times/dates
insufficient people to complete the work task(s)
job requirements and tasks
legislative and local government requirements
OHS requirements and emergency response procedures
resource requirements - equipment and materials
specific client requirements e.g. relationships with other activities, dress and presentation requirements
use of signage and barriers
work schedules
work site contact person(s)
working in isolated and remote locations.
Work restrictions may include:
amount of cleaning anticipated
client activity
employee(s) level of literacy and/or communication skills
faulty or inappropriate equipment
site hazards
skills of the work unit/team
staffing resources
time limitations.